Frequently Asked Questions
Please contact us if you cannot find an answer to your question.
After having a hands-on treatment, clients can typically expect to feel slightly sore for the next 24-48 hours. This is usually the skin being sensitive after treatments that apply a lot of pressure, such as as sports massage. However, the pain you first came in with should be reduced and range of movement should feel easier.
Upon arrival, you will be asked to record some personal details on a consultation form and sign a disclaimer, in order to consent to treatment. Your injury/pain will be thoroughly assessed using a combination of active, passive and resisted special tests, along with a detailed note taking of your conditions history. After treatment, you will be given some aftercare advice and be emailed a link to your rehabilitation programme
NO! We treat and help anyone who has a musculoskeletal condition, this means it does not matter if you sprained your ankle playing proffesinal football, or hurt your lower back from your job! We see a huge variety of people, from all walks of life and thoroughly enjoy helping everyone we can!
We recommend sport / loose fitting clothing to be worn during your appointments. For woman, we ask to refrain from wearing sports bras if you are coming in for any back/shoulder or neck conditions, and also for any long hair to be tied up. Towels and other items will always be provided to help you cover up and feel more comfortable.
Honestly, it all depends! We will always try to give you a rough estimate one your first visit. For example a grade 2 ankle sprain will usually consist for 4 separate appointments. However, the more complicated the injury, the more appointments you may need. However, where we differ from other professionals is that we do not expects clients to see us every week. We advise, educate and help you to understand how to manage your injury yourself. Meaning we can space out your appointments and therefore reduce the amount you need to pay.
Yes we do. We now take full payments upfront, meaning clients have to pay 100% of the treatment price to confirm their booking. This helps us to reduce our cancelations/no-shows. Along with this, we reserve the right to keep the full amount paid if a client cancels or postpones their appointment with less than 24 hours notice.